Persafe believes that privacy is one of the most important things close in line with the services we offer. Your personal information is therefore treated very carefully and is well secured. In this privacy statement we do not only explain how we handle your personal data, but especially why your information is important for delivering our Services in the most effective way to you as a user.
Type of data and purpose
To use the Service of Persafe, a person needs to purchase a subscription (subscription holder) or has to log in as a user within the subscription. The subscription holder defines how many registered users will be active within the subscription (number of licensees). All of the registered users will individually be assigned to a personal username and password for login on the Persafe application. Therefore, Persafe collects various personal data of different persons.
Why would you share your GPS location details?
The information about your actual GPS location is one of the most important sources of data for the Services that Persafe provides and runs constantly in the background. Generally, this information will be very important for the following two services.
First of all, constantly sharing the actual GPS-location position with Persafe is a critical condition for effectively performing the emergency response Service. To what extent you share the location and with whom, is up to you and can easily be personalised in the settings. Constantly sharing the GPS location will accelerate rapid assistance response and allow prioritisation of alert message distribution to responders nearest to the alarm initiator. The alert notification includes actual GPS-location of the alarm initiator and the actual GPS-location of the alerted responders. Persafe updates the GPS-location position every 10 seconds during an emergency situation to inform all responders on the actual position of the initiator and the actual position per emergency responder who are on their way to the initiator. If there is no emergency situation, we update the GPS-location position every 60 seconds and detect if a user loses connection to the Persafe alarm-server which might mean that the phone was damaged or destroyed during an accident or act of violence. In such case we inform registered responders in the ‘since’ screen with last known GPS-location position and timestamp of last successful connection.
Location sharing amongst Family, Friends or Team co-workers
Persafe offers a location tracking functionality for family & friends or work team coordination. The user can always review and personalise the settings for sharing GPS-location details or not. In the settings you can also decide whether you share your location with a certain person or if you only want to share your current online status. When you normally share your location with other Persafe users, it is always possible to turn off the location sharing for a limited period of time. Furthermore it is optional to register defined locations (places) which play an important role in the user’s life, such as work, home, school or other locations. This makes it possible to automatically send notifications to other user’s when you leave or arrive at these places. In our daily coordination, it is important to know if someone has made a safe journey!
Why do you want to share your online status?
Each Persafe user decides which other Persafe users can see his/her actual online status and can personalise these settings at any time. As a user you communicate your online status to other Persafe users via your user icon. Whether your user icon is positioned on a map (sharing GPS-location) or not is depending on your settings. Persafe differentiates 6 unique online statuses, namely;
In the normal (green) situation your user icon communicates ‘Online’ status. As soon as you activate the blue slider, your user icon communicates ‘occupied/need for assistance’ status. The same applies to the situation where an emergency alarm is triggered, the status of your user icon changes to red “emergency” status. When a responder accepts an emergency request, the icon of this responder changes to yellow meaning “active responder”. If user has activated the “absent” function or has switched the app OFF the user icon turns grey. If a user has lost connection to the Persafe alarm server for a longer time period, the user icon includes a traffic sign to reflect this.
Why would you give permission to Persafe to access your microphone?
In case of an emergency situation, it is important to have as much critical real-time information available as possible to assess the situation and to provide effective help. Because of this reason, we included a function that automatically let the microphone and your mobile phone start recording and streaming audio from the moment the alarm is triggered. The active responder, who has accepted the emergency request, can listen to the audio recordings. Furthermore, we included another function where the active responder can set up a direct speak/listen call on the handsfree speaker and microphone of the person in alarm. This way the person in emergency can directly speak to the responder even if he/she cannot operate the phone anymore. When you give Persafe permission to the use of the microphone, it will only explicitly be switched on in the event of an emergency situation or assistance request and for no other reason.
Why would you add extra personal information to your account profile (voluntary)?
Relevant personal information during emergency situations might include medication, allergies, disorders, medical conditions or other information you feel relevant. But it can also be other important information for the responders to know, for example that you live in an apartment building on the 5th floor.
Overview of data we collect and store:
– Company address
– Company registration number
– Payment details
– Billing address
– Reference/project number
– Terms of payment
– First name
– Last name
– Telephone number
– Payment details (subscription holder)
– GPS-location (adjustable in settings)
– Online status (adjustable in settings)
– Access to microphone (adjustable in settings)
– Other important information such as medical information, living conditions etc. (optional, adjustable in portal)
– Marked geo-locations (adjustable in portal)
– Audio recordings
Duration of storage
All data will stay collected and stored as long as the Service that Persafe offers will be used. When the subscription ends, the data that has been collected and stored till that date will be stored for the maximum of one year. In this period, the data will be separated from other active data and stored in an archive. App data will be stored for a maximum period of 3 months.
Your information and rights
Data portability (art. 20 GDPR)
As a user you have the right of data portability. At Persafe we think this is no more than logical, after all, it is your data. It means that you will always be able to request all the data that Persafe has collected, so you have the possibility to share it with other companies or organisations. This data will be sent to you in a structured, common and machine-readable form. That way you can transfer data to another controller, without being hindered.
Right of oblivion (art. 17 GDPR)
As a user you have the right of oblivion. It is your choice to share your personal information with us, but if you choose to not sharing it any longer, we have to respect your choice. This means that in certain situations we will delete the data that we have collected and stored from you. This could be the case in the following situations:
if the data is not necessary anymore;
if the permission to collect data is withdrawn;
if there has been an objection against the processing;
if there is unlawful processing;
if storage periods expire;
if the user turns out to be younger than 16 years old.
This does not count for the data that must be collected on a legal base.
Right of insight (art. 15 GDPR)
Rectification (art. 16 GDPR)
Users are entitled to rectification. Of course, it is not our intention to process incorrect data from you. To respect this right as much as possible, we offer you the possibility to change your data yourself via MyPersafe at any time. If there is data that you do not have the opportunity to change, you can always ask us to correct, supplement or shield your personal data. This right can be used in the following situations:
if the information is factually incorrect;
if the information is incomplete or irrelevant for the purpose for which they were collected;
if the information is otherwise used in violation of the law.
Restriction of processing (art. 18 GDPR)
Users have the right to demand a limitation in the processing of their data. Actually, this right would apply to the same situations that are described in the right to data change, but at Persafe we think it is only logical that you can do this in any situation. Transparency and discretion are very important for Persafe. That is why you can always withdraw your permission to collect certain data and you can arrange all your permissions regarding to your data-sharing on the “Permissions” page in MyPersafe.
Right to a human look at decisions (art. 22 GDPR)
Users have the right to request a human look on decisions. At Persafe, various automated decisions are taken to promote the quality and speed of the service that may have personal consequences for the user. This could happen when Persafe makes decisions based on automatically processed data. The user has the right to request a new decision based on a human perspective on the data. This does not apply if it is necessary for the formation or implementation of the agreement, if it provides for appropriate measures to protect the rights and freedoms and legitimate interests of the user or if the user has given his permission.
Right of objection (art. 21 GDPR)
You have the right to object to the processing of the personal data in question at any time for reasons related to your specific situation. As a result of this objection, Persafe ceases processing, unless there are compelling justified grounds for the processing that outweigh the interests, rights and freedoms of the user or that are related to the institution, exercise or substantiation of a legal claim.
The safety of your personal information is one of our top priorities. With no doubt it is important that you trust the company to whom you provide your personal information. We therefore greatly appreciate that. For that reason, we use reasonable administrative, logical, physical and control measures to protect your personal data against loss, theft and unauthorised access, use and alteration. These measures are intended to provide a level of security that is tailored to the risks of processing your personal data. For example, the unique login password is checked by means of two-way verification, all data communication between the PERSAFE app, our database our servers is always sent encrypted under SSL certificate and we use different security standards regarding access restrictions internally.
As you know, at Persafe it’s all about trust and discretion. It is therefore important that you know that we will never share any data collected and stored from you with third parties unless you have given your consent or if it is a legal obligation. In some cases, it may be possible that you have subscribed using a third party. Therefore, we are obliged to share billing information for the sake of necessity.
Data protection officer (art. 37 GDPR)
Changes to this Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. To see when this Privacy Statement was last updated, please see the “Last Updated” section below.
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