12. EMERGENCY ALARM MESSAGE
PERSAFE alarm-server sends emergency alert message to all responders in the alarm circle.
If the emergency alarm goes directly to an alarm receiving centre the operator at the centre will immediately have all the relevant information to organize help.
Responders who receive the emergency alert message on their phone receive alert message notifications including audio alert for receiving alerts (see settings);
⦁ Notification message from iOS or Android. If you click on the notification the emergency alert message opens automatically. You can always go back to the notification messages (swipe you phone from top of the screen down)
⦁ Emergency alert message from PERSAFE (for Android only) that automatically appears on your phone screen (even if your phone screen was switched off or you were using another app at that moment)
⦁ INBOX message in the PERSAFE app. If you click on the message the emergency alert message opens. If you have more than one emergency alert message (you are a responder to more than one person in emergency at a time) you can switch between the messages in the INBOX.
To receive emergency alert messages, you need to have the PERSAFE app “active”. If you have “logged out” or “suspended/OFF” the app you will not receive emergency alert messages.
The responders (and alarm receiving centre) receive following information in the emergency alert message from the person who requires help:
⦁ Name of person
⦁ Time the alarm was triggered
⦁ Type of alarm (man-down or triggered by hand)
⦁ Battery level of the phone
⦁ Audio notification profile (loud or silent alert)
⦁ Location position details including address from Google database (refreshes every 10 seconds)
We also show the GPS location position of the person in emergency on Google maps (user icon is coloured RED). If you click on the user icon a zoom function is activated and the view will change from map to satellite allowing pinpoint location position in buildings, parcs and areas where no address information is available (refreshes every 10 seconds)
The PERSAFE emergency alert message also contains information about the responders;
⦁ Who (responders) received the alert
⦁ Who (responders) are available (absent or online)
⦁ Who (responders) accepted the request for help and are already “active” responders
All responders that receive the emergency alert message need to ACCEPT or REJECT the alarm. PERSAFE alarm-server continuously monitors which responders have reacted and who accepted or rejected the alarm. PERSAFE resends the emergency alert after 40 seconds and again after 80 seconds if nobody or not enough responders have accepted the alarm. After three notification rounds we offer the option to escalate the alarm to an alarm receiving centre (subject of subscription options). PERSAFE offers function to add additional responders in notification round 2 and 3 and to define minimum number of active responders required (see responder alarm circles).
When a responder has accepted the alarm the emergency alert message screen changes and additional functionalities to provide effective help become available;
GREEN CALL BUTTON = activating this function sets up a direct telecom connection to the phone from the person in emergency. The phone from the person in emergency opens automatically on the handsfree speaker and the microphone allowing conversation and listening in.
BLUE PLAY BUTTON = as soon as the colour of the play button has turned from grey to blue a recorded audio file is available that was started when the alarm was triggered. The audio recording function is only available when the person in emergency is using an Android phone.
RED ALARM RECEIVING CENTRE BUTTON = if your subscription includes an alarm receiving centre connection the responder can escalate the alarm to the ARC if professional aid is required (112 emergency). The ARC operator will contact you as responder to discuss what is required.
YELLOW i-BUTTON = Information that the person in emergency defined as important information during critical situations. This can be information on medication or allergies or contact details.
ORANGE END ALARM BUTTON = Responders have permission to end an active emergency alarm remotely. To use this permission, you click on this button and follow the instructions.